1. Tap on the + icon on the Wallet in the top right corner of the screen
2. You must Sign Up and create an account in order to make deposits/withdrawals
3. Select the amount you would like to deposit. The max amount in one transaction is $50.
4. You will see a summary of the transaction:
a. The Amount you wish to deposit.
b. Any additional Sales Taxes.
c. The Bonus Cash awarded on top of your deposit.
d. You Wallet Balance after you make the deposit.
5. Select the payment method you prefer from either Debit Card, Apple Pay or PayPal. WE ONLY ACCEPT Visa and Mastercard Debit Cards.
6. Confirm your payment via Apple Pay or add your Debit Card or PayPal details. WE DO NOT STORE CARD DETAILS and process payments with a third-party payment processor.
7. Your payment details must match the account holder name.
8. Deposits are processed instantly and your Wallet Balance will be updated.
1. Tap on the ⚙️ icon in the top left corner of the screen. Click on Cashier and then Withdraw.
2. You must Sign Up and create an account in order to make deposits and/or withdrawals.
3. Enter the amount you would like to withdraw. The max amount you can withdraw will be your Wallet Balance minus any Bonus Cash awarded.
4. You will see a summary of the transaction:
a. Your Wallet Balance.
b. Total Bonus Cash awarded.
c. Withdrawable Amount is the amount you can withdraw.
5. You can only withdraw if your Wallet Balance is greater than your Bonus Cash Balance.
6. All Bonus Cash if forfeited as soon as you make a withdrawal.
7. Select your payment method onto which you will receive the funds.
8. You can only withdraw funds onto the same payment method as you made the initial deposit with.
9. Withdrawals can take up to 3 BUSINESS DAYS to process but most are done within 24hrs.
1. Deposits are processed instantly.
2. Withdrawals can take up to 3 BUSINESS DAYS to process but most are done within 24hrs.
3. If you are using a digital bank like Revolut or Monzo, the first withdrawal may take a little longer as they tend to withhold the funds for a longer period.
1. Please contact us at support@playcrowd.com and provide us with:
a. Your Account Username and Email
b. If you used PayPal, please provide your PayPal email address
c. If you used a Debit Card, Please provide the last 4 digits of the card number
d. Any error messages that were displayed
1. Yes, after you make a withdrawal your Bonus Cash Balance is reset to 0.
2. You can start to earn Bonus Cash again from deposits, rewards or gameplay.
3. Bonus Cash can only be used to make purchases in the Treasure Trove and cannot be withdrawn.
1. Yes, at this stage we are only accepting payments in US Dollars in order to accommodate players from around the world.
1. Your bank may take a commission and/or fee on the exchange rate if your bank account is not in US Dollars.
2. Certain banks may have much lower commission and/or fees on foreign currency transactions.
1. Click on the Options Menu button in the top left the screen.
2. Click on My Account or Cashier and you will automatically be taken to the Sign Up
3. During Sign Up we require your:
a. First and Last Name and this must match your payment method.
b. Date of Birth to ensure that you are over the age of 18.
c. Contact Email
1. No, to maintain the integrity of the game, players must have only 1 account.
2. If we detect you are maintaining multiple accounts, you will be warned and/or banned.
3. WE WILL NOT PROCESS PAYMENTS to duplicate accounts under any circumstance.
1. Click on the Options Menu button in the top left corner of the screen.
2. Click on My Account.
3. Click on Delete Account and confirm.
4. We may be required to keep certain information from your account for legal reasons and to
maintain the integrity of the game.
1. Click on the Options Menu button in the top left corner of the screen.
2. Click Help
3. Click How to Play to show a mini tutorial
1. Yes, all players can participate in their first Cash Hunt for free.
2. You can play Gold Coin Hunts using your Gold Coins.
3. You can earn Bonus Cash from the Daily Loot and the Kraken’s Riches. Use this cash to purchase the required items in the Treasure Trove.
1. You can play Gold Coin Hunts using your Gold Coins.
2. Occasionally, a Gold Coin Chest may contain a Cash Prize Map which will give you a free entry into a Cash Hunt.
1. Once all the Cash Prize Chest and Gold Coin Chests have been found the cash hunt will end.
2. This usually takes less than 5 minutes.
1. Cash Prize Chests can be either Bronze, Silver, Gold or Diamond.
a. Bronze Chests contain up to $5.
b. Silver Chests contain up to $25.
c. Gold Chests contain up to $1,000.
d. Diamond Chests contain up to $1,000,000.
2. A Standard Key can open 1 Bronze, Silver or Gold Chest.
3. A Diamond Key can open unlimited Bronze, Silver, Gold and Diamond Chests for 3 days.
1. C1. No, every cash hunt contains Bronze, Silver and Gold Chests.
2. Diamond Chests drop at random and are not guaranteed to appear in every Cash Hunt.
1. You are playing in real time against other players. Occasionally, a player may open a Cash Prize Chest a fraction of a second faster than you.
2. Please check your Prize History in the Cashier section of the Options Menu to confirm your prizes.
1. You must own PlayCrowd Tokens in order to participate in the Cash Quests.
2. View the current Cash Quests from the main menu of the app.
3. The cash prize awarded for completing a Cash Quest is linked to the quantity of PlayCrowd Tokens that you own.
4. The amount of PlayCrowd Token you own is show in the inventory bar at the top of the screen.
1. You must own PlayCrowd Tokens in order to participate in the Cash Quests.
2. Each Cash Quest will have a cash prize reward consisting of US$ per token owned.
3. From example, a Cash Quest may be to “Find 5,000 Gold Coins and win $0.25 per token”.
a. You own 100 PlayCrowd Tokens.
b. You complete the Cash Quest of finding 5,000 Gold Coins within the month.
c. You can claim a prize of 100 * $0.25 = $25.00
4. Cash Quests reset at the beginning of every month.
1. You must play only if you have full network or full WIFI signal.
2. We DO NOT make refunds in the event you lose connection.
1. If you experience a technical issue or a glitch, please take a screenshot or a screen recording.
2. Send the screenshot or screen recording and as much detail about the issue as you can to support@playcrowd.com.
1. Yes, the PlayCrowd Token is a ERC20 token (i.e. the token standard for the Ethereum Blockchain)
2. You can find details about the token on Etherscan.
1. You can buy the tokens in the Treasure Trove.
2. Payment for the tokens is made via in-app purchase and no funds will be taken from your Wallet Balance.
3. There is a limited supply of tokens every month depending on the size of the Cash Quest prize pool.
1. We are currently not transferring tokens to player crypto wallets until a sufficient amount has been minted/sold.
2. Once a sufficient supply has been minted, we will allow players to synch their crypto wallets and receive their tokens from the PlayCrowd Treasury.
3. We do this for two reasons:
a. We do not want non-players to speculate on the token value at this early stage.
b. We want to create enough liquidity so that the token will become more liquid and tradable in the future.
1. The PlayCrowd Token is not available on any exchange at this time.
2. Once a sufficient quantity of tokens has been minted/sold, we will list the token on centralised and de-centralised exchanges.
3. This will allow players to buy or sell their tokens on a secondary market.
4. We do this for two reasons:
a. We do not want non-players to speculate on the token value at this early stage.
b. We want to create enough liquidity so that the token will become more liquid and tradable in the future.
1. Yes, we are creating a number of features that will only be accessible through token payments
1. Yes, currently you can win PlayCrowd Tokens in the following ways:
a. The Daily Loot rewards.
b. Watch an Ad for the Kraken’s Riches.
1. If you have an iOS device, PlayCrowd is available on the Apple Appstore
2. If you can an Android device, download the app via the barcode here.
The PlayCrowd app is available in the following countries:
1. United Kingom
1. No, PlayCrowd is not classified as gambling as the game requires skill, knowledge and judgement by the players in order to win cash. The best players will find the most cash!
1. PlayCrowd only makes money on the sale of the PlayCrowd Token.
2. We are not a casino and DO NOT profit on the outcome of the Cash Hunts.
3. Instead, we host the Cash Hunts where winning and losing is based on the skills of our players.
4. We take NO COMMISSION and 100% of the funds spent on items in the Treasure Trove go towards the prize pool of the game. This is more than any “traditional” casino game or even other skill-based games.